Thika Greens Logo

Privacy Policy

Thika Greens Logo

Effective Date: January 1, 2026

Thika Greens Ltd is committed to protecting your privacy and ensuring that your personal data is handled in a secure and lawful manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with us through Meta platforms (Facebook, Instagram, and WhatsApp).

This policy is issued in compliance with the Kenya Data Protection Act, 2019.

1. Information We Collect

We may collect and process the following categories of personal data:

1.1 Personal Identification Information

  • Full name
  • Phone number
  • Email address
  • National ID or Passport details (where required for estate access or verification)

1.2 Payment and Billing Information

  • Mpesa transaction references
  • Billing records
  • Invoice and payment history
  • Account balance information

We do not store Mpesa PINs or sensitive payment credentials.

1.3 Technical and Usage Data

  • IP address
  • Browser type and version
  • Device information
  • Login timestamps
  • Cookies and analytics data

1.4 Meta Platform Data

If you use Facebook Login or interact with our WhatsApp or Facebook services, we may collect:

  • Public profile name
  • Email address
  • Facebook user ID
  • Messages sent to our official accounts

1.5 Security and CCTV Data

For estate security purposes, CCTV systems may capture:

  • Images and video footage
  • Vehicle registration numbers
  • Entry and exit records

2. How We Use Your Information

We use your personal data to:

  • Manage estate services and resident accounts
  • Process and reconcile payments via Mpesa
  • Provide customer service and technical support
  • Send official communications and notices
  • Improve website functionality and user experience
  • Ensure estate security and fraud prevention

3. Legal Basis for Processing

We process personal data based on:

  • Your consent
  • Contractual necessity
  • Compliance with legal obligations
  • Legitimate interests including estate security and service improvement

4. Data Sharing and Disclosure

We may share your personal data with:

  • Safaricom PLC (Mpesa payment processing)
  • Meta Platforms Inc. (Facebook, Instagram, WhatsApp)
  • Government or regulatory authorities where required by law
  • Estate security service providers

We do not sell personal data to third parties.

5. Data Retention

We retain personal data:

  • For as long as you are a resident, tenant, or service user
  • As required by Kenyan tax and financial regulations
  • CCTV footage is retained for a limited security period unless required for investigations or legal compliance

6. Data Security

We implement appropriate technical and organizational security measures including:

  • SSL encryption
  • Secure server environments
  • Firewall protection
  • Role-based access control
  • Network monitoring and protection systems

7. Your Rights

Under the Kenya Data Protection Act, you have the right to:

  • Access your personal data
  • Request correction of inaccurate information
  • Request deletion of personal data
  • Withdraw consent
  • Object to processing
  • Lodge a complaint with the Office of the Data Protection Commissioner (ODPC)

Requests may be sent to: info@thikagreens.co.ke

8. Cookies

Our website uses cookies and similar technologies to enhance user experience and analyze traffic. You may disable cookies through your browser settings.

9. Third-Party Services

Our website may integrate with third-party services. We are not responsible for the privacy practices of external platforms.

10. Contact Information

Thika Greens Ltd

Email: info@thikagreens.co.ke

Phone: +254 743 849 907

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